Dashboard
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Your workflow — 6 steps
Full guide →- Step 1Receive inquiryLog the new case → tag it Send to Group Chat to forward to the technician GC.
- Step 2Triage: backjob or cleaning?Open the case and set the planned action — backjob (warranty/repair) or cleaning.
- Step 3Schedule the visitSet Date scheduled + technician, then mark status SCHEDULED.
- Step 4In progress / RescheduledOn the visit day flip status to ONGOING, or RE-SCHEDULED if it didn't push through.
- Step 5Reschedule reasonIf rescheduled, fill in the Reschedule reason field so nothing gets lost.
- Step 6DoneLoop back to step 3–4 until you can finally mark the case COMPLETED.
Totals
This week
Mon → today
0
Completed
0
Still open
0
Urgent rate 0%
This month
1st → today
0
Completed
0
Still open
0
All-time
every case
0
Completed
0
Still open
0
Completion 0%
Pipeline (all-time)
Summary
Total cases
0
Open
0
Completed
0
Completion rate
0%
Urgent open
0
Overdue visits
0
Parts > 14 days
0
Unassigned open
0
This week received
0
This week completed
0
Oldest open (days)
0
Group Chat queue
0
What to do next — service improvements
- Completion rate is 0%Set a weekly target (e.g. 70%) and review unfinished jobs every Friday.
Status breakdown
No data yet.
Technician load (active cases)
No technicians assigned yet.
Today's schedule
View all →Nothing scheduled today.
Needs attention
Urgent list →All clear 🎉
Weekly recap (last 7 days)
Nothing happened this week yet.